TS & CS
LEGAL CONDITIONS
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Company name
C-House -
Legal form
SARLU -
Head office
229 Rue de Solférino, 59000 Lille -
Email address
online@cannahouse.shop -
Phone number
+33 970 70 27 88 -
VAT number
FR 32 928028042
ANY QUESTIONS ?
SECTION 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our ordering and sales process, we collect the personal information you provide, such as your name, mailing address, and e-mail address.
When you browse our store, we also automatically collect certain technical information, including your computer’s Internet Protocol (IP) address.
This data enables us to obtain additional information about your browser and operating system, in order to improve your user experience.
E-mail marketing: With your explicit consent, we may send you e-mails about our store, including information about new products, special offers, and important updates.
SECTION 2 - CONSENT
How do we obtain your consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we consider that you consent to our collecting this information and using it for these specific purposes only.
If we request your personal information for another purpose, such as marketing, we will either seek your express consent directly or offer you the opportunity to decline.
How can you withdraw your consent?
If, after having given your consent, you change your mind and no longer wish us to collect, use or disclose your information, you may inform us by contacting us at the following e-mail address: online@cannahouse.shop or by mail at :
CANNA-HOUSE | Rue des Fripiers 19, 1000 Brussels, Belgium.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law, or if you breach our Terms and Conditions.
SECTION 4 – WOOCOMMERCE
Our store is hosted by Woocommerce Inc, which provides us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in the Woocommerce data storage system and databases, as well as in the general Woocommerce application.
It is stored on a secure server, protected by a firewall.
Payment: If you make your purchase via a direct payment gateway, Woocommerce will store your credit card information in this case.
This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data will be retained as long as necessary to complete your order.
Once your order is finalized, your transaction information is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express, and Discover.
The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and our service providers.
For more information, please consult the Woocommerce Terms of Use.
SECTION 5 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party suppliers we use are limited to collecting, using, and disclosing your personal information only to the extent necessary to provide the services they offer to us.
However, some third-party providers, such as payment gateways and other transaction processors, have their own privacy policies regarding the information we provide to them for your purchase transactions.
We strongly recommend that you review the privacy policies of these suppliers to understand how your personal information will be treated.
Please note that some of these suppliers may be located or have facilities in a jurisdiction different from yours or ours.
Therefore, if you choose to proceed with a transaction that involves the services of a third-party supplier, your information may be subject to the laws of the jurisdiction in which that supplier is located or where its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction could be disclosed under U.S. laws, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our Terms and Conditions of Sale and Use.
Links: Our website may contain links to other websites.
We are not responsible for the privacy practices of such third-party sites, and recommend that you carefully review their privacy policies.
SECTION 6 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal data, ensuring that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and apply additional industry-accepted standards to enhance security.
COOKIE FILES (COOKIES)
Here is a list of the cookies we use.
They are listed here so that you can decide whether or not to allow them:
- session_id: Unique session identifier, allows Woocommerce to store information about your session (referrer, landing page, etc.).
- _Woocommerce_visit: No content stored, persists for 30 minutes after last visit.
Used by the supplier’s internal statistics tracking system to record the number of visits. - _Woocommerce_uniq: No content stored, expires at midnight (depending on visitor’s time zone) the following day.
Calculates the number of store visits per unique customer. - _cart: Unique identifier, persists for 2 weeks, stores information about your shopping cart.
- _secure_session_id: Unique session identifier, indicates whether the current visitor has secure access, persists indefinitely if the store has a password.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you have reached the age of majority in your state or province of residence, and you give us your consent to allow any minor under your care to use this web site.
ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time.
We encourage you to consult it regularly to stay informed of any changes.
Any changes or clarifications will take effect immediately upon posting on the website.
If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to provide you with our products and services.
QUESTIONS AND CONTACT INFORMATION
If you wish to access, correct, modify or delete your personal information, file a complaint, or simply obtain more information, please contact our Privacy Officer by e-mail at online@cannahouse.shop or by post at : Rue des Fripiers 19, 1000 Brussels, Belgium.
